We offer all of our customers support by answering support tickets, and we also communicate via telephone, email, Skype and TeamViewer. However, it may be useful to know that the WISI Connect support hours are the same as our business hours, which are from 7.30 a.m. to 4.30 p.m. Central European Time (CET). Of course, our support team will answer tickets submitted at any time, but bear in mind that it may take longer to get a reply when this is done after our business hours.
We provide support for the software of your product through a Software Update Agreement (previously called Support Licence Agreement). A Software Update Agreement (SUA) is a subscription to software upgrades. You will have access to all software released within the subscription period of your SUA. You can read more about SUA at the SUA FAQ.